Dear Sir/Madam
Last night, I had an online order of food shopping from Tesco delivered to my house. As I was unpacking the shopping in my kitchen, I noticed that there were only two chillies in the pack of chillies that I had bought. On further inspection, the plastic packet had a large hole gnawed out of it and showed visible teethmarks. Please see the photos below. I recognised the damage as the type that a mouse does except that it was on a larger scale. I could only, therefore, conclude that the packet had been gnawed open by a rat. I called Tesco Customer Service, and spoke to O, who, while sympathetic and helpful to a limited degree, appeared reluctant to believe that a rat had been into my groceries. When I said I could send photos of the gnawed merchandise O laughed and said: “There’s no need to do that,” then suggested – on no apparent evidence – that the delivery staff had chewed the packet open as a joke with each other. He did refund the 50p cost of the chillies.
I am extremely concerned by Tesco’s lack of concern over my report of rat-chewed groceries. I have a week’s worth of food sitting in my kitchen, food which includes loose lemons, sweet potatoes and onions, that I am afraid to eat in case it has been urinated on by vermin. Moreover, I am obviously reluctant to give this food to my 5-year-old child. Today I emailed Tesco’s managing director but have not yet received a response. I strongly feel Tesco’s vans and food storage areas need to be investigated for rats and pest control called in – but this is not something they appear to take seriously. Please let me know what I can do.
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Unsatisfactory response from Council Food Safety
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Dear __________
I ordered my shopping from the central Tesco.com website. The receipt gives no information about which particular shop the food came from, although the van number is given. I assumed they had a warehouse dedicated to online orders and that the rat was either in there or had got into the van.
Rodent toothmarks can clearly been seen on the packet itself, which may not come across in the photo. I am familiar with vermin-chewed packaging after having mice in my kitchen last year, and this damage is on a larger scale than that. As far as visible rat evidence goes, none of the other food had been gnawed. I am tempted to ask how much evidence is required for Food Health and Safety to investigate the presence of a rat amongst food – one gnawed packet, two, ten? Reported by one person, two, ten?
The evidence is sufficient for me, and I have done my duty by reporting this rat activity to those who are capable of taking action. In future, I will simply shop at a different supermarket which I trust will have a stricter approach towards vermin.
Yours sincerely
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Update: 4th February 2011
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Both Tesco and the Council Food Safety contacted me yesterday and said they are going to investigate. Tesco asked me to return the rat-gnawed packaging to them so that they can show it to Rentokil. I’m still amazed at the sluggish and laidback response to this – am I the only person who remembers the bubonic plague?! But at least they are finally doing something. Not so sure I’ll be back to Tesco in the near future, mind you…